Norma's dad died three years ago at age 98 and left an eleven cent credit on his credit card. Every month MasterCard continued to send him a statement showing this eleven cent credit. Norma phoned them to tell them he was dead and to please cancel the card and donate the eleven cents to their coffee fund. They informed her they could not do that unless they spoke to him personally which would be tough to do considering him being dead and all. That call ended in a stalemate.
The statements continued but we thought there might be an end in sight as the card was soon to expire. A month later he got a brand new (higher limit) MasterCard in the mail with the statement showing the eleven cent credit. They were not giving up on this customer, dead or not. Norma called them again and tried to talk some reason into them but was informed again that the only person who could cancel the card was Bill himself. If he actually was dead as Norma suggested but they obviously did not believe, MasterCard would need a notarized copy of the Death Certificate to prove this to them. We could then ask them to write a cheque to "The Estate Of" for the eleven cents but only after she sent them a certified copy of the will to prove she was the Executor and was entitled to receive the funds. This was the only other way to close the account if we continued to refuse to put Bill on the line. They did ask Norma to verify his date of birth and she said "1909, see, that is why he is dead"!
Unwilling to spend good money to satisfy these demands, we abandoned the task altogether and the monthly statements keep rolling in, each showing the eleven cent credit. Maybe we can shift him to paperless billing with the email address of Bill@graveyard.com. If he only knew how much trouble he caused by overpaying that last bill!