No, not THAT Amazon, the Amazon.ca one.
I have taken to ordering some things from Amazon. Things I can either not get locally or cannot get locally at a reasonable price. I know, I'm a horrible person.
Well, I put in an order of four items a few days ago and was told they would arrive Monday (yesterday). They have always been very accurate with their shipping dates and things have always been here on time. At about 3:00PM I checked the website and saw that my order was, "On the truck and will be delivered by 10:00 PM." I checked again at 9:00 and saw, "Delivered. Handed to resident"! Well, it wasn't handed to me and I would have seen the truck in the driveway, and I hadn't. I checked the porch and even the workshop porch. No parcel.
I found the Customer Service number and called, it was answered quickly and by a human! Score one point! I explained my dilemma and the woman was sympathetic. I told her I lived alone and was the only "resident". She asked what I wanted, a re-shipment or a refund. I wanted a re-shipment and she started the paperwork but discovered one item could not be re-shipped. OK, I will take a refund on that. By now it was about 11:00 PM. All taken care of.
At about 1:00 PM today (Tuesday), my neighbour called to say a parcel had been left on her porch and she had only now discovered it! The driver left it at the wrong address and certainly did not, "Hand it to the resident"!
I called Customer Service back and explained. We tried to cancel the re-shipment and may have been successful. One item may get through and if it does she says I will either have to pay for it or return it. Returning it is a pain so I will just pay for it and keep it until I need it.
So, all's well that ends well but I had to spend about an hour on the phone over two days. Am I discouraged? Na, I will give them another chance.


