Things that make you want to tear your hair out. ie: Passport Canada
Brooks and LindaLee's passports were close to expiry so they sent them in with the paperwork for renewal, both in the same envelope
Brooks got his new passport but LL got a letter saying hers had water damage and they needed to know when, how and where it was damaged
She answered that it was not damaged when she sent it in and she had no knowledge of any damage
Passport Canada answered that was not an acceptable response and unless she provides them with detailed information about the damage they cannot renew
She talked to a human on the phone and asked where and what the damage was so she might be able to guess how it occurred. The woman said she did not have the actual passport in front of her and did not know where on the passport the damage was but needed an explanation before the renewal could proceed
She drove to Victoria Passport Office to either expedite the renewal or apply for a new passport. She was told the renewal was still pending and they were waiting for an explanation of the damage. As long as the renewal was pending she could not apply for a new passport as the old one has not yet expired. She told the woman the same story.
She later received a letter telling her that her application for a Canadian passport had been denied.
She sent a letter saying the passport may have gotten wet when she spilled a glass of water on the table the passport was laying on. This was a lie, she had no idea where the water damage came from and still insists there was no damage when she sent it in. They forced her to lie.
Yesterday she received a letter saying her explanation had been accepted and her renewal was being processed and today got a message that it would be ready for pickup in a few days.
This process has taken over two months! It had a happy ending and the bureaucrat was finally able to tick all the applicable boxes. What a joke but the problem is they have the power to control your life, even if only for a couple of months, over something as insignificant as a water stain on a passport!